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Open inter33 Legal access with clarity

inter33 Legal explains how your account, identity checks, wallet records and access status are handled in Indonesia.

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CONTACT OPTIONS

Choose a clear Legal contact path

A policy question should not leave you searching through unrelated pages. We direct account questions, data requests and wallet-status concerns through the support route inside your account, where your account reference can be attached to the request. If you cannot sign in, use the available account-help entry and describe the issue without sending your password. For a DANA, OVO, GoPay or QRIS receipt query, include the transaction reference so our team can match the record.

Team online

Account help

Use the account-help route when login or phone verification blocks your Legal request. Share your registered contact detail and account reference, but never send your password or one-time security code.

Policy request

Ask about a term, access decision or policy wording through the support form in your account. We can direct the request to the relevant policy contact and explain the next account step.

Wallet records

For a payment record, attach the receipt reference from DANA, OVO, GoPay, QRIS, bank transfer or virtual account. This gives our team a specific trail to check against your account.

DATA AND SECURITY

Protect your account under Legal terms

Legal handling is practical: we connect account records to the details needed for access, payment matching and security checks, rather than asking you to repeat the same issue across several routes.

Account details

We use your submitted account details to establish access, connect phone verification and match support requests. Check your contact information before submitting it, because incorrect details can delay an account response.

Cookie choices

Cookies can keep a signed-in session working and remember selected account settings on your device. You can manage browser cookie controls, although changing them may affect sign-in continuity.

Security checks

Phone verification helps connect account access to the contact detail you supplied. Never share your password or one-time code; if access looks unusual, use the account-help path before changing payment details.

Record retention

We retain account, payment and support records only for operational, security, dispute and applicable Legal needs. A retention question can be sent with the account reference and the record type concerned.

Change requests

You can ask us to correct an account detail or clarify how a record is used. State the requested change precisely, and we may verify ownership before making an account update.

Policy contact

For a Legal concern, use the support contact route tied to your account rather than a social message. Include the relevant page, transaction reference or access notice so the request reaches the right team.

Find answers about inter33 Legal

These Legal answers cover the account steps, records and contact choices you are most likely to need before opening or using an account. We keep the wording tied to the actual routes used for phone verification, payment matching and policy requests in Indonesia. If your situation is not covered, send the exact question through account support.

Legal covers account creation, phone verification, access conditions, wallet records, data handling, cookies, security checks, retention and policy contact. The terms apply where local law permits, while eligibility depends on local law and your location.

Yes. Access depends on local law. Before you continue, confirm that the relevant activity is permitted where you are located. Our policy wording applies where local law permits, and an access decision may require account or location details.

You create an account with accurate contact details and complete phone verification before account access. Keep your login credentials private. If verification stalls, use account help and provide your registered contact detail without sending a password or one-time code.

Legal treats DANA, OVO, GoPay and QRIS activity as account-linked payment records. Keep each receipt or reference number. If a status needs checking, send that reference through support so it can be matched with the correct account transaction.

Yes. Send a precise correction request through the account support path, naming the field that is wrong and the preferred replacement. We may verify account ownership before changing the record, especially when the detail connects to phone verification.

Records are retained for the period needed for account administration, security, dispute handling and applicable Legal obligations. For a specific retention question, identify the account record or payment reference so we can address the correct data category.

Use the policy request route in your account, or the account-help entry if you cannot sign in. Mention the access notice, date and account reference. We will direct the request to the relevant contact and explain the next step.

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